Small businesses say they get better customer service at credit unions and regional financial institutions that at the big banks. A report from the Canadian Federation of Independent Business polled over 11 thousand small businesses across the country on everything from financing, to clarity of bank statements. Credit unions not only ranked highest in overall score and ranking but also in each area of evaluation. For the second report in a row, HSBC had the lowest overall score. The bank of Montreal was first of the big banks in ranking, coming in fifth overall. CFIB says service to the smallest businesses represents the biggest opportunity for improvement. It was the smallest businesses, those with fewer than five employees, that had the lowest level of overall satisfaction.